Privacy Policy

Below is the privacy policy for Connected Travel. By using this website or engaging with our travel booking services, you agree to this Privacy Policy.

Connected Travel Privacy Policy

This Privacy Policy outlines the manner in which Connected Travel collects, uses, maintains, and discloses information collected from users (each, a “User”) of the www.connectedtravel.com.au website (“Site”) and in connection with travel bookings. This policy complies with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and applies to the Site, all products, services, and bookings made through Connected Travel.

1. Personal Information

We may collect personal identification information from Users in various ways, including but not limited to when Users visit our Site, subscribe to the newsletter, fill out a form, or engage with services, including travel bookings. Personal information may include a User’s name, email address, phone number, passport details, travel itinerary, and any other relevant details required to facilitate travel arrangements.

Users may choose to visit the Site anonymously; however, we will collect personal identification information from Users only if they voluntarily provide it. Refusal to supply such information may prevent Users from engaging with certain features of the Site or booking services.

We collect, use, and store personal information in accordance with the APPs and ensure that all data is handled with care and respect for privacy.

2. Non-Personal Information

We may collect non-personal identification information about Users whenever they interact with the Site. This non-personal information may include the browser name, type of computer, and technical information about how Users access our Site, such as the operating system and the internet service provider used.

3. Web Browser Cookies

Our Site may use “cookies” to enhance the User experience. Cookies are small files stored on your device that track information. Users can choose to set their web browser to refuse cookies or alert them when cookies are being sent. If they do so, some parts of the Site may not function properly.

4. Collection and Use of Information in Bookings

In the course of providing travel booking services, Connected Travel may collect personal information necessary to facilitate bookings, including but not limited to:

  • Full name
  • Date of birth
  • Passport details
  • Frequent flyer numbers
  • Payment information (e.g., credit card details)
  • Travel itineraries
  • Emergency contact information

This information is used for the following purposes:

  • To Facilitate Travel Bookings: Personal information will be used to secure travel arrangements, including flights, accommodations, tours, car rentals, and other travel-related services on behalf of Users.
  • To Communicate with Users: We use the information to communicate with Users regarding their bookings, including confirmations, itinerary updates, cancellations, or other relevant travel information.
  • To Comply with Legal and Regulatory Requirements: We may be required to collect and store certain personal information to comply with regulations (e.g., international travel laws, customs and immigration requirements).

By providing this information, Users consent to its collection, use, and disclosure for the purposes of travel bookings.

5. Disclosure to Third Parties

We are committed to maintaining the confidentiality of your personal information. Connected Travel will not disclose your personal information, travel details, or financial information to any third party who is not a member of your traveling party without your explicit consent. This includes, but is not limited to, family members, friends, or acquaintances who may inquire about your travel plans, accommodations, or financial details—even while you are traveling.

If a third party contacts us to request information about your travel or financial arrangements, we will not release any such information unless we have obtained your prior written or explicit consent to do so.

6. Disclosure of Personal Information in Travel Bookings

We may disclose Users’ personal information to third-party service providers for the purpose of arranging and managing travel bookings. This may include:

  • Airlines, hotels, car rental companies, and other travel providers
  • Insurance providers
  • Payment processors
  • Third-party travel wholesalers or consolidators

These third parties may be located outside of Australia. When disclosing information overseas, we will ensure that these entities comply with the Australian Privacy Principles or an equivalent privacy regime.

7. Data Security and Retention

We follow best practices for data collection, storage, and processing, and implement appropriate physical, electronic, and managerial procedures to safeguard against unauthorised access, alteration, or disclosure of personal information. This includes the use of encrypted databases and secure transmission channels.

We retain personal information for as long as is necessary to fulfill the purposes outlined in this Privacy Policy, including the management of travel bookings and any associated follow-up services. Once the information is no longer needed, we will securely destroy or anonymise it in accordance with our data retention policy.

8. Cross-border Disclosure of Information

In some cases, personal information may be disclosed to overseas travel providers in the course of booking services (e.g., airlines or hotels based outside Australia). We will take steps to ensure that such providers comply with the Australian Privacy Principles or equivalent privacy standards in their jurisdiction.

9. Third-Party Websites

Our Site may contain links to external websites that are not operated by Connected Travel. We are not responsible for the privacy practices or the content of such websites. Users should read the privacy policies of these external sites to understand how their personal information is collected and used.

10. Access and Correction

Users have the right to access and correct personal information we hold about them. If you would like to access or correct your information, please contact us using the contact details provided below. We will respond to your request within a reasonable timeframe and in compliance with the Privacy Act 1988 (Cth).

11. Complaints

If you believe that Connected Travel has breached your privacy rights, you may contact us to discuss your concerns. We will investigate your complaint and respond within a reasonable period. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

12. Privacy Policy Updates

Connected Travel reserves the right to update this Privacy Policy at any time. Any changes will be noted by an update to the “Effective Date” at the bottom of this page. Users are encouraged to review this page periodically to stay informed about how we protect the personal information we collect.

13. Acceptance of These Terms

By using this Site or engaging with our travel booking services, you agree to this Privacy Policy. If you do not agree with this policy, please do not use our Site or services. Continued use of the Site or services following any changes to this policy will be deemed as acceptance of those changes.

14. How to Contact Us

If you have any questions about this Privacy Policy, the handling of personal information, or wish to make a complaint, please get in touch with us at:

Connected Travel
Email: admin@connectedtravel.com.au
Address: P.O. Box 311, Officer, Victoria 3809
Phone: 0405 289 773

Last updated: 25th November 2024